Returns & Exchanges
Last Updated: January 10, 2026
ApexGrid Refund & Return Policy
Thank you for shopping with ApexGrid. We aim to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, please review the following policy to understand how returns and refunds are handled.
1. Return Eligibility
You may request a return under the following conditions:
The item is unused, in its original packaging, and includes all tags and accessories.
The return request is submitted within 30 days of delivery.
The product is defective, damaged, or incorrect due to an error on our part.
Non-returnable items (unless defective):
Digital products (e.g., software, eBooks).
Personalized or custom-made items.
Items marked “final sale” or purchased during clearance events.
2. Refund Process
Once your return is received and inspected:
Approved refunds will be issued to the original payment method.
Refunds may take 3–7 business days to appear in your account, depending on your bank or payment provider.
Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong item shipped).
3. How to Request a Return
To initiate a return, contact us at support@apexgrid.buzz with the following details:
Your order number.
Reason for the return.
Photos/videos (if the item is damaged or defective).
We will provide further instructions, including a return address if applicable.
4. Non-Refundable Situations
Refunds cannot be offered for:
Items returned after 30 days of delivery.
Products damaged by customer misuse or improper handling.
Reduced-price or clearance items (unless defective).
Return shipping costs (unless the error was ours).
5. Exchanges
Exchanges are available for defective or incorrect items. Contact us at support@apexgrid.buzz to arrange an exchange.
6. Contact Us
For questions about returns or refunds, reach out to us at:
Email: support@apexgrid.buzz
Phone: +1 314-937-7302
Address: 4837 AVIEMORE DR, STERLING HEIGHTS, MI 48314-1988
We aim to respond to all inquiries within 1–2 business days.
